Dhruva Designs By AJS

Return & Refund Policy

Last Updated:  March 6, 2026

This policy explains the conditions for returns, refunds, and cancellations for products purchased from Dhruva Designs.

Thank you for shopping with Dhruva Designs. We strive to provide high-quality products and ensure customer satisfaction. This Return and Refund Policy outlines the conditions under which returns and refunds may be processed.

1. Eligibility for Returns

Customers may request a return if the product received meets any of the following conditions:

  • The product is damaged upon delivery
  • The wrong product was delivered
  • The product has a manufacturing defect

Return requests must be submitted within 7 days of receiving the product.

To initiate a return request, customers should contact us through the contact details provided on our website.

2. Conditions for Returns

To be eligible for a return:

  • The item must be unused and in its original condition
  • The product must be returned in its original packaging
  • All tags, labels, and accessories must be intact
  • Proof of purchase or order confirmation must be provided

Dhruva Designs reserves the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products
  • Items that have been used, washed, or altered
  • Products returned after the specified return period

4. Refund Process

Once the returned item is received and inspected, we will notify the customer regarding the status of the refund.

If approved:

  • Refunds will be processed within 7–10 business days
  • The refund will be issued through the original payment method used for the purchase

Please note that bank or payment gateway processing times may vary.

5. Shipping Costs

Return shipping costs may be the responsibility of the customer unless the return is due to:

  • A defective product
  • An incorrect item delivered

Shipping charges, if any, are non-refundable.

6. Cancellation Policy

Orders may be cancelled before the product is shipped. Once the order has been shipped, it may no longer be eligible for cancellation.

7. Contact Information

If you have any questions regarding this Return & Refund Policy, you may contact us at:

Email: dhruvadesignsbyajs@gmail.com
Phone: +91 92075 41182